Introduction

The Effective Internal Customer Management e-learning course covers key areas designed to improve and enhance customer services.

The Effective Internal Customer Management e-learning course covers:

  • Who customers are
  • The difference between internal and external customers
  • The benefits of mapping your customer’s end to end journey
  • How you might have contact with your internal customers
  • The importance of the three C’s of internal customer care
  • The benefits of good customer care
  • How the principles of a customer care charter could ensure the delivery of a high quality and seamless customer service

Course Length and Certificates

This eLearning module will take a typical employee approximately 30 minutes to complete. On successful completion of the course each delegate is provided with a Certificate.

Browser requirements

To complete the courses, users will require a browser with the Adobe Flash plug-in. We recommend the following desktop environment:

  • Microsoft Internet Explorer 7 or above (IE 6 and above is supported)
  • Browsers must be set to support JavaScript and must have plug-ins enabled (default settings)
  • Macromedia Flash player latest version (we support version 6 and above)
  • A sound card / audio ability

Please contact us for more information on all eLearning modules and to request group booking discounts.

Course Fee: £29.00+VAT per delegate